Bartlett YMCA

B. R. Dean 2 months ago

Not the friendliest group of people at the front desk. They were rude and pestered me with questions despite being a YMCA member. I recommend going to a different location.

T T 4 months ago

Coming from another city to bring my daughter to enjoy a nice safe environment is no longer available. She is the youngest of all my children and has no one to play with. Bringing her here to the Splash Pad was an answer to my prayers while visiting in Memphis. She and I stopped by there today for a quick play day and I was told that I would have to pay over $20 to come in and she would have to pay over $10 (which it’s not an issue since she would be the one playing not me). I don’t even live in this county to want to purchase a YMCA membership. I could see asking for that price if I had access to the entire center and the indoor pool, but my intentions were only to take her to enjoy the sprinkles outside in the sun while I sat and watched. Sad!

Sharlene 6 months ago

I would not recommend this particular YMCA. I registered my son for private swim lessons on March 17,2026. As of today, my son has still not been able to start swimming lessons, I’ve had to leave multiple messages every week since for the Aquatics Director who took until March 30, 2026 to get back with me. The Aquatics Director was apologetic and assured me he would get with the instructors and give me a call back. On April 8, 2026 I called back due to the fact I still had not heard from anyone and was told that he was gone for the day and they would send a message. On April 14, 2026 I called and requested for a refund of funds spent. I was told that it would have to be approved and sent up the chain of command. I was also given an incorrect email to the District Manager Jennifer Fields. As of today, I still have not heard from anyone, nor have I been contacted via email or phone, and no refund has been given. I am beyond disappointed in the lack of professionalism and respect for the time of others. I do understand that this is a business and that things get busy but to go almost a month with little communication and lack of a refund is subpar behavior for a supposedly prominent

Merlin Van Gerpen 9 months ago

Don’t join unless you want to be phantom billed. We have been trying to cancel our membership since October 2025. We attempted to cancel our YMCA membership exactly as instructed. We were told cancellation had to be done in person, which we did by going into the YMCA and canceling directly. Despite this, the YMCA continued to charge our account. When we stopped payment through our bank, the YMCA changed the billing name and continued charging us anyway. We went into the facility again to cancel our membership after seeing we are still being billed. Do better YMCA and stop billing people who don’t want to be members. This feels deceptive and unethical.

lalame03 a year ago

When it's nice, it's nice. When it's bad, it's really bad. The pool is often off limits to the public, but my family joined primarily to swim. We have been turned away from the pool many times which means disappointed kids, and parents. We pay every month to use the pool so you do start feeling like you don't get your money's worth. I would explore other options before joining the Bartlett YMCA.